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From barriers to bridges: digital exclusion in hierarchical organizations
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Resumo(s)
This paper explores the effects of digital exclusion in hierarchical organizations, highlighting
how unequal access to and adoption of digital tools affect communication, participation and
decision-making. The research identifies significant barriers through a mixed-methods
approach that combines a quantitative and qualitative methodology within a worldwide e commerce organization. Although digital tools may improve communication, key findings
show that these tools reinforce hierarchical inequalities. To bridge this gap, the report suggests
solutions that enhance understanding of how technology fosters inclusivity and collaboration
among modern corporations.
Descrição
Palavras-chave
Digital exclusion Hierarchical communication Digital tools Participation barriers Power dynamics Employee engagement