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dIApp: o assistente digital para pacientes com diabetes
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O presente estudo aborda a temática da Diabetes Mellitus (DM) e os desafios físicos e emocionais associados a esta doença que afeta milhões de pessoas no mundo e representa um desafio significativo para os sistemas de saúde. Embora seja uma condição que pode levar a complicações graves, estas podem ser evitadas com o tratamento adequado e uma gestão eficaz. Neste sentido, com o seu desenvolvimento focado no design da experiência do utilizador (UX) e seguindo os princípios do Design Thinking, o projeto apresentado visa a prototipagem de uma plataforma digital de apoio à gestão da doença, designada de “dIApp”, que reúne uma ampla variedade de recursos úteis e abrange as dimensões físicas, emocionais e sociais da doença.
Uma vez que são muitas as complexidades emocionais associadas à Diabetes e o acesso a apoio especializado em áreas como a psicologia é bastante limitado a grande parte da população no quadro nacional, maioritariamente por dificuldades financeiras, um dos pontos diferenciadores desta aplicação é a vertente de suporte emocional personalizado, baseada em IA (Inteligência Artificial), cujo intuito é promover aos utilizadores uma melhor qualidade de vida e adaptação a uma doença capaz de revolucionar o dia a dia.
Numa fase inicial, foi realizada uma revisão da literatura existente para obter uma visão geral dos estudos sobre o tema. Posteriormente, foi elaborado um questionário online para identificar os perfis do público-alvo, bem como os seus desejos e necessidades reais, que contou com a contribuição de 119 participantes. Numa etapa mais avançada, para além da avaliação heurística realizada por 3 avaliadores, foram realizados testes de usabilidade com 4 utilizadores, com recurso ao protocolo Think Aloud e ao questionário System Usability Scale (SUS). Os resultados obtidos revelaram-se essenciais para o melhoramento do protótipo final.
The present study addresses the theme of Diabetes Mellitus (DM) and the physical and emotional challenges associated with this disease that affects millions of people worldwide and represents a significant challenge for healthcare systems. Although it is a condition that can lead to serious complications, these can be prevented with proper treatment and effective management. In this regard, with its development focused on user experience (UX) design and following the principles of Design Thinking, the presented project aims to prototype a digital disease management platform, named "dIApp," which gathers a wide variety of useful resources and covers the physical, emotional, and social dimensions of the disease. Given the many emotional complexities associated with Diabetes and limited access to specialized support in areas such as psychology for a large portion of the population at the national level, mainly due to financial difficulties, one of the distinguishing features of this application is the personalized emotional support aspect, based on Artificial Intelligence (AI), with the intention of promoting a better quality of life and adaptation to a disease capable of revolutionizing daily life. In the initial phase, a literature review was conducted to gain an overview of studies on the topic. Subsequently, an online questionnaire was developed to identify the profiles of the target audience, as well as their real desires and needs, with the input of 119 participants. In a more advanced stage, in addition to the heuristic evaluation conducted by three assessors, usability tests were carried out with four users using the Think Aloud protocol and the System Usability Scale (SUS) questionnaire. The results obtained proved essential for the improvement of the final prototype.
The present study addresses the theme of Diabetes Mellitus (DM) and the physical and emotional challenges associated with this disease that affects millions of people worldwide and represents a significant challenge for healthcare systems. Although it is a condition that can lead to serious complications, these can be prevented with proper treatment and effective management. In this regard, with its development focused on user experience (UX) design and following the principles of Design Thinking, the presented project aims to prototype a digital disease management platform, named "dIApp," which gathers a wide variety of useful resources and covers the physical, emotional, and social dimensions of the disease. Given the many emotional complexities associated with Diabetes and limited access to specialized support in areas such as psychology for a large portion of the population at the national level, mainly due to financial difficulties, one of the distinguishing features of this application is the personalized emotional support aspect, based on Artificial Intelligence (AI), with the intention of promoting a better quality of life and adaptation to a disease capable of revolutionizing daily life. In the initial phase, a literature review was conducted to gain an overview of studies on the topic. Subsequently, an online questionnaire was developed to identify the profiles of the target audience, as well as their real desires and needs, with the input of 119 participants. In a more advanced stage, in addition to the heuristic evaluation conducted by three assessors, usability tests were carried out with four users using the Think Aloud protocol and the System Usability Scale (SUS) questionnaire. The results obtained proved essential for the improvement of the final prototype.
Descrição
Palavras-chave
Gestão da Diabetes Análise e partilha de dados Inteligência artificial Suporte emocional Assistente digital Aplicação móvel Usabilidade User experience Diabetes management Data analysis and sharing Artificial intelligence Emotional support Digital assistant Mobile application Usability