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HMR Jackpot: Human Resources specificities in the Casino Industry
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Resumo(s)
This study analyzes the specificities of the Human Resource Management practices in
the Casino Industry for the job of dealers. In particular, managers from seven
representative Macao and Portuguese Casino Corporations have been interviewed.
Results indicate that there are some different human resources practices from this
industry to the others. Moreover there are several different aspects into the human
resources management among Macao and Portuguese casinos. The main conclusion of
this work project is that dealers’ work ethic, attitude and personality are the most
important attributes casino companies are looking for. In Macao casinos, the loyalty of
their employees is considered as the key factor to the competitive advantage of these
companies.
Descrição
Palavras-chave
human resources casino industry dealers competitive advantage