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Elevating empathy: a training intervention analysis of its impact on emotional intelligence and crisis leadership
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In today’s crisis-affected world, soft skills like empathy are increasingly important for effective leadership. While prior research shows that empathy can be trained, existing publications are
focused mostly on healthcare settings. This quasi-experimental study examines whether empathy training can enhance emotional intelligence (EI) and crisis leadership abilities among business school students through a 90-minute face-to-face training. Although no significant impact on the respective constructs was found, participants demonstrated strong knowledge retention and high satisfaction with the intervention. This work thus provides a practical,
replicable toolkit for integrating empathy training into business education and serves as a basis for future research.
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Empathy Emotional intelligence Crisis Management Soft skills Leadership Training Training design Empathy training