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Servitization in healthcare: exploring business models, challenges, and drivers
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This master thesis explores the transformation of businesses from product-oriented to service centric business models, known as “servitization”. Through a combination of secondary and primary
research, it identifies business models, drivers and challenges, focusing primarily on the medical
technology and pharmaceutical industry within the healthcare sector, which is currently in the early
stages of servitization. The results are then compared to the software and automotive industry to
identify similarities such as revenue diversification or closer customer relationships. Furthermore,
unique aspects impacting healthcare like heavy regulation or reimbursement challenges are outlined,
affecting the future adoption of service business models.
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Strategy Commercial strategy Healthcare Medtech Pharma Business model Xaas