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Hospital management and patient safety
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| 2.97 MB | Adobe PDF |
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Resumo(s)
This paper explores the evaluation of a patient safety structure. The study aims to help managers and healthcare providers to analyse possible mechanisms that promote patient safety monitoring across the different stages of a service process.
The research extended the literature in the domains of healthcare services. First, we explore prior terminologies of patient safety and errors and clarify their meaning. Second, an integrative framework is conceptually developed, and its application presented with an illustrative model. The model highlights the importance of analysing different drivers of patient safety.
Finally, the paper discusses the insights that can be derived by applying the integrative framework. This may facilitate service design in healthcare practice by offering new ways to solve and to correct errors.
Descrição
Palavras-chave
Patient safety Healthcare services Models of incidents