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The power of individual differences on cultural intelligence dimensions and the moderating role of international experience
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Resumo(s)
In recent years, cultural intelligence (CQ) or the ability to manage and function effectively
across cultures has been regarded as a crucial area of strategic management. In quest of reaping
the positive individual and organizational benefits associated with intercultural competencies,
the academic literature has delved into the CQ antecedents. Research has shed light on four
categories of cultural intelligence predictors. The objective of the present study is to examine
two of these types by selecting a set of relevant antecedents derived from previous research.
Namely, this study looks at the role of individual differences (openness, extraversion and
language skills) and international experience on CQ, as well as on its expanded definition (four
facets). Additionally, as antecedent interaction analyses have largely been ignored in the
academic literature, this thesis investigates the interrelationships between the personality traits
(openness and extraversion) and CQ. Next, this paper examines the potential mediating role of
international experience on the relationship between the antecedents (individual differences)
and cultural intelligence. The study tests the explanatory power of each predictor on CQ and
expanded definition through the analysis of data gathered by a survey including 684
respondents. Results show that individual differences positively affect one’s level of CQ, four
facets and subdimensions. These effects are indeed partially mediated through international
experience. However, the interaction effect of the traits is not supported. Significant
relationships are further investigated in additional exploratory research to assess the power of
each antecedent on the eleven CQ subdimensions. These analyses reveal which process
dimensions are the most critical for the studied set of antecedents. These analyses also confirm
the great role of openness but also that of language skills and international experience in
enhancing individuals’ CQ level. It is concluded that managerial implications can be derived
from this study, namely by better selecting, training or developing employees to face the great
challenges of globalization.
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Palavras-chave
Cultural intelligence Personality traits Individual differences International experience Openness Extraversion