The model to measure the management performance of social enterprises - the case of cozinha com alma

Abstract

Many social enterprises find difficult to measure and demonstrate their key performance indicators due to the lack of technical expertise or appropriate financial and human resources. Social enterprises have an additional difficulty by having to measure intangible indicators such as the social impact that their activity can generate. This Work Project clarifies the process that a social enterprise should approach to create a management performance tool using a balanced scorecard in order to inform how it creates impact. The model was applied to Cozinha Com Alma identifying the main indicators in order to be implemented by the organization.