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Zero desperdício: measuring performance with a balanced scorecard
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Orientador(es)
Resumo(s)
The present Work Project addressed the managerial challenge of developing a performance measurement tool capable of taking the Non-Profit Organization (NPO) Zero Desperdício to the next level. The choice of the Balanced Scorecard (BCSD) – due to its comprehensive simplicity and efficacy – revealed to be fit for the challenge by allowing to identify relevant gaps in the organization’s performance but also in the registration data processes themselves. Thus, this measurement tool demonstrated to be widely useful in an organization since it was possible to develop productive recommendations both for its application and for Zero Desperdício as a whole.
Descrição
Palavras-chave
Balanced scorecard Social impact Social impact measurement Food waste