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Development of Information Management solution for measuring people performance
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| 8.3 MB | Adobe PDF |
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The main objective of this report is share my internship experience at Closer Consulting,
Portuguese Consultancy Company that specializes in Business Intelligence and Advanced
Analytics and the challenges I faced during that period. The project analyses different
principles of Business Intelligence and Human Resources, and proposes an Information
Management add‐on for the Evalyze Suite, developed by Closer Consulting. The proposed
information management solution should be used as a tool to support the decision making
process of businesses and organizations that are already using or intends to use Evalyze in
their Business Intelligence activities. As a result, the proposed tools should be capable of
providing insights on the daily operational tasks and help produce reports for the top
management. The main challenge that emerged in this project was delivering a business
intelligence solution that propose new metrics in the field that no one was measuring, and to
re‐inventing the how performance management is conducted in the customer care
department of both individuals businesses and organizations, and call centers. In addition,
the report highlights the best practices of developing a Business Intelligence solution in order
to support critical decision during the development of this solution. My experience as an
intern inspired me to take up the challenge and use my internship experience to complete
my master’s project.
Descrição
Internship Report presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
Palavras-chave
Data Warehouse Business Intelligence KPI Performance Management Capacity Planning