Publicação
Development of Information Management solution for measuring people performance
| dc.contributor.advisor | Henriques, Roberto André Pereira | |
| dc.contributor.author | Petrovski, Filip | |
| dc.date.accessioned | 2017-02-07T19:02:58Z | |
| dc.date.available | 2017-02-07T19:02:58Z | |
| dc.date.issued | 2017-01-30 | |
| dc.description | Internship Report presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence | pt_PT |
| dc.description.abstract | The main objective of this report is share my internship experience at Closer Consulting, Portuguese Consultancy Company that specializes in Business Intelligence and Advanced Analytics and the challenges I faced during that period. The project analyses different principles of Business Intelligence and Human Resources, and proposes an Information Management add‐on for the Evalyze Suite, developed by Closer Consulting. The proposed information management solution should be used as a tool to support the decision making process of businesses and organizations that are already using or intends to use Evalyze in their Business Intelligence activities. As a result, the proposed tools should be capable of providing insights on the daily operational tasks and help produce reports for the top management. The main challenge that emerged in this project was delivering a business intelligence solution that propose new metrics in the field that no one was measuring, and to re‐inventing the how performance management is conducted in the customer care department of both individuals businesses and organizations, and call centers. In addition, the report highlights the best practices of developing a Business Intelligence solution in order to support critical decision during the development of this solution. My experience as an intern inspired me to take up the challenge and use my internship experience to complete my master’s project. | pt_PT |
| dc.identifier.tid | 201601540 | pt_PT |
| dc.identifier.uri | http://hdl.handle.net/10362/19995 | |
| dc.language.iso | eng | pt_PT |
| dc.subject | Data Warehouse | pt_PT |
| dc.subject | Business Intelligence | pt_PT |
| dc.subject | KPI | pt_PT |
| dc.subject | Performance Management | pt_PT |
| dc.subject | Capacity Planning | pt_PT |
| dc.title | Development of Information Management solution for measuring people performance | pt_PT |
| dc.type | master thesis | |
| dspace.entity.type | Publication | |
| rcaap.rights | openAccess | pt_PT |
| rcaap.type | masterThesis | pt_PT |
| thesis.degree.name | Mestrado em Gestão de Informação, especialização em Gestão do Conhecimento e Inteligência de Negócio | pt_PT |