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Towards regeneration: how luxury hotels can give back to place and people promoting a regenerative mindset within a luxury hotel
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Resumo(s)
This thesis addresses the question “How can luxury hotels give back to place and people?”,
proposed by the Sublime Hotels Group and Discovery Hotel Management. The question is
answered through research into four areas for regeneration in a hospitality context:
organization, operations, community, and guest experience. The focus of this individual thesis
is on the organizational part.
The findings of the research underline the importance of hospitality companies to move beyond
sustainability and embracing models of regeneration. As a result of this work, a set of initiatives
is developed to support the Sublime Hotels Group and Discovery Hotel Management on their
journeys towards regeneration.
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Palavras-chave
Sustainability Regeneration Regenerative hospitality Organizational culture Operations Community Guest experience