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The impact of politics in a call center: A moderated mediation of burnout, job commitment and justice sensitivity
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Resumo(s)
This work aims to study the effect of Perceived Organizational Politics on Affective
Commitment and the mediating and moderating processes through which this relationship
occurs. Based on a sample of Call Center workers it was tested whether Burnout mediated the
relationship between Perceived Organizational Politics (POP) and Affective Commitment.
Results showed that Burnout does mediate that relationship. It was also studied whether Justice
Sensitivity (JS) moderates the mediated relationship such that this relationship is stronger when
JS is higher. This moderator effect was confirmed. However, this moderator effect wasn’t found
to strengthen the relationship between POP and Affective Commitment through Burnout.
Descrição
Palavras-chave
Affective commitment Perceived organizational politics Burnout Justice sensitivity