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Developing a balanced scorecard for Cascais Smart City: the processes perspective with a focus and society & education and economy & innovation
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Orientador(es)
Resumo(s)
The concept of Smart City has become known globally, as cities realized that advanced
technology would foster citizens’ quality of life, by being able to provide data exchange
between public infrastructures.
Cascais has followed the trend, by creating a specified division within Cascais Municipal
Council (CMC) in 2015. As a result, the topics of managing data and innovative systems
became relevant to the local council, to achieve its ultimate goal of improving quality of life
for both citizens and visitors.
Over the years, CMC felt the need to monitor its strategy success by using specific measures.
This Work Project appears as supportive research to help CMC understand if it is on the right
path to continuously evolve as a Smart City.
This thesis will explore a perspective of the Balanced Scorecard created specifically for the
Cascais Smart City: The Processes perspective, with a focus on the areas of Society and
Education, and Economy and Innovation. This perspective will serve as an intermediary
between other perspectives to achieve a better quality of life for Cascais citizens.
Descrição
Palavras-chave
Management Strategy Balanced scorecard Public sector Strategy map Smart City Cascais