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Improving workload distribution and data accuracy in contract management: a digital platform for Pharma Corp - comparative analysis
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| 1.38 MB | Adobe PDF |
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Resumo(s)
Balancing customer demand with employee workload and availability presents a significant
operational challenge for pharmaceutical companies managing expert engagements. This study
examines the impact of implementing a digital platform designed to streamline contract
management between PharmaCorp’s Global Expert Management Services (GEMS) and its
business units. Through stakeholder interviews and process analysis, we identified critical
inefficiencies in the current contracting workflow. Our platform, inspired by restaurant reservation
systems, transforms GEMS’ engagement request process by requiring complete information
upfront. The platform demonstrates an 80% reduction in information gathering time and projects
savings of $4.7 million through optimized workforce planning and enhanced efficiency.
We would like to express our gratitude to all the individuals who generously shared their time and
insights during our research. Their valuable input and practical expertise significantly contributed
to our understanding of the operational challenges and potential solutions discussed in this work.
Descrição
Palavras-chave
Pharmaceuticals Contract operations Process automation Resource management Digital innovation