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Improving customer experience in hospitals through hospitality technology - the current digital landscape of Portuguese healthcare, pilot construction and implementation
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| 1.02 MB | Adobe PDF |
Orientador(es)
Resumo(s)
Private healthcare customers are increasingly demanding, requiring providers to enhance not
just clinical services but all aspects of the customer experience, including entertainment options.
To address this, CUF and Nonius have developed a Proof of Concept (PoC) leveraging
Entertainment Technology from the hospitality sector to elevate patient satisfaction. This
initiative explores customer feedback before and after PoC implementation, evaluating its
impact on the overall experience. The research also assesses the feasibility and potential
benefits of deploying the solution at scale, aiming to transform entertainment into a key
component of healthcare service excellence.
Descrição
Palavras-chave
Healthcare Entertainment Hospitality technology Customer experience