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Generative Artificial Intelligence chatbots and productivity: assessments by small and medium-sized enterprises in Finland
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Resumo(s)
Productivity and its benefits are increasingly important in today’s modern world. This qualitative
research aims to examine how small and medium-sized enterprises (SMEs) in Finland assess the
impact of generative artificial intelligence chatbots (GAICs) on productivity. The data were
collected through company interviews with a total of 16 SMEs in Finland and an expert interview
with Professor Vili Lehdonvirta from the University of Oxford. This research and its findings
are particularly relevant for SMEs considering the adoption and implementation of GAICs, not
only to enhance productivity but also to ensure survival and competitiveness as competition
intensifies and technology advances rapidly.
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Palavras-chave
Finland GAICs Productivity SMEs