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Shaping the future of technical education in healthcare: development of a new biomed certification program. What customers need and geyond
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The thesis investigates the implementation of AI-enhanced chatbots in customer-facing forums
for Siemens Healthineers (SHS), focusing on service and educational applications. It identifies
key customer segments, evaluates large language models (LLMs), and proposes tailored solutions
to enhance customer autonomy. Through qualitative research, the study highlights critical
success factors such as intuitive UX, domain-specific understanding, and intelligent interaction
management. Recommendations include a phased implementation strategy and collaboration
with customers to ensure regulatory compliance and optimal integration.
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Ai-enhanced chatbots Large language models Service improvements Ai implementation challenges CEMS MIM