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Publicação
A BPM Approach for Educational Institutions: Optimizing the New Student Preparation Process in Early Childhood and Primary Education
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Resumo(s)
The quality of schools and their processes have an unquestionable impact on students’
development, particularly in early childhood and primary education, where they spend a
significant portion of their time at school. While the benefits of Business Process Management
(BPM) in improving processes have been demonstrated, research about its application in the
educational context, especially outside of higher education, is still scarce. This project aims to
bridge that gap by applying the BPM lifecycle framework to the new student preparation
process at an educational institution that welcomes students from early childhood education
to primary school. Through a comprehensive analysis of the current process, a new and
improved process was designed to align with the institution’s goals. Although the
implementation and monitoring of the suggested process were beyond the scope of this
project, the results underscore the relevance of BPM in enhancing process efficiency, reducing
overload, centralizing information, and, ultimately, increasing stakeholder satisfaction. These
findings contribute to the discussion on BPM in educational settings and serve as a foundation
for schools seeking to handle and manage their processes effectively.
Descrição
Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
Palavras-chave
Business Process Management BPMN BPM Lifecycle Educational Sector Primary School Childhood Education SDG 4 - Quality education SDG 8 - Decent work and economic growth SDG 9 - Industry, innovation and infrastructure