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Leveraging technology to navigate the great resignation: streamlining operational workload
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| 1.05 MB | Adobe PDF |
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Orientador(es)
Resumo(s)
Talent-related challenges have long been inherent to the hotel industry, yet the absence of
research exploring technology’s impact on talent attraction and retention remains. Given the
phenomenon of the Great Resignation, exacerbated by the COVID-19 pandemic, this study
seeks to offer insights on how to leverage technology to navigate talent shortages, focusing
particularly on the highly impacted hotel sector. A combination of qualitative and quantitative
methods incorporating interviews and surveys was chosen to investigate the impact of
technology on this challenge. Results show that technology and its strategic implementation
present great potential in addressing the attraction and retention of hotel employees.
Descrição
Palavras-chave
Automation Technology Work-life balance Employee commitment Employee turnover Turnover intentions Stress Workload