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How to make the end consumer proud to wear zeiss lenses? - The consumer decision journey

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2023_2024_Fall_54187.pdf3.69 MBAdobe PDF Ver/Abrir

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ZEISS wants to establish itself as a brand that its customers are proud to wear. A critical element in accomplishing this goal is gaining a comprehensive understanding of the Consumer Decision Journey. Therefore, the company’s actions must be strategically aligned with consumer demands. The market identified opportunity segments highlight the significance of a customized strategy that takes into account the wide range of consumer preferences. With the changing perspective of customer behavior, ZEISS dedication to strengthening brand recognition, and providing post-purchase satisfaction becomes increasingly important for long-term success.

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Strategy Management Marketing Business strategy Marketing research

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Licença CC