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How does artificial intelligence adoption differ across the consulting, banking and human resources sectors? - The case of artificial intelligence in Kpmg Portugal
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Resumo(s)
This paper provides a comparative analysis of Artificial Intelligence (AI) adoption within the
industries of Consulting, Banking, and Human Resources. Using the authors' professional
experiences in Accenture, KPMG, Banco de Portugal, and Mercer, this paper examines the
adoption and impacts of AI in these specific companies. It explores how these entities leverage
AI to enhance services, detailing individual contributions and collaborative innovations. The
research also assesses the impact on efficiency and client engagement and discusses the
strategic, ethical, and operational challenges encountered.
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Artificial intelligence Cross-industry analysis Strategic ai integration Ai adoption challenges