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How can pousadas de Portugal attract a younger target from Portugal, Spain and France to its properties? - Communications plan
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| 9.11 MB | Adobe PDF |
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Resumo(s)
With an eighty-year history, Pousadas de Portugal is a unique brand in the hospitality
industry. Historical properties in prime locations and a strong gastronomical offering
contribute to its prestige. To maintain long-term sustainability and strengthen the brand's
presence in the Portuguese, Spanish and French markets, it is essential to rejuvenate the brand
to meet the needs of millennials. As a result of analysing this generation's requirements and
aspirations, it has been possible both to identify untapped opportunities, thus improving and
modernising the current service and proposing a new sub-brand catered to the so-called
experience generation, for which new brand elements were created, assuring its fit into
Pousadas’ new proposed identity. A marketing plan was devised towards delivering true
service excellence, with a special emphasis on segmentation, targeting and positioning,
defining the best service product assortment, pricing, and critical aspects of service-focused
brands such as people strategy, physical evidence and processes. Furthermore, an integrated
marketing communications plan was developed, supporting implementation.
Furthermore, an in-depth analysis of the proposed communications plan was developed
to have a better understanding on the approach followed, as well as the channels used to
deliver the desired marketing message.
Descrição
Palavras-chave
Pousadas de Portugal Communications pPlan Promotion Millennials Hospitality