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Do we need to trust our ai-teammate to perform? Investigating the mediating role of team trust in the relationship between team composition and team performance
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Orientador(es)
Resumo(s)
Advancements in artificial intelligence (AI) allow the transition of such technologies from
tools to teammates. Given the importance of trust in technology and teams, I explored team
trust processes in human-AI teams. The mediating role of team trust in the relationship
between team composition (human-AI vs. human-only teams) and team performance with
propensity to trust intelligent technologies as moderator were investigated. An experiment
with 84 two-member teams was conducted. Results indicated that human-AI teams performed
lower than human-only teams but without significant differences in team trust. The
moderation and mediation relationships were not supported. Directions for further research
are discussed.
Descrição
Palavras-chave
Team trust Artificial intelligence Team performance Human-ai interaction Propensity to trust in intelligent technologies Human-agent teams