Evaluating the impact of telemedicine on healthcare costs and patient outcomes in Germany

Abstract

This paper explores a cost-benefit analysis of a widespread telemedicine implementation for patients in Germany. Therefore, two separate patient journeys (physical and telemedicine) are designed, cost items are linked to each phase, patient outcomes (benefits) are identified through a survey among German patients, and a comparison between benefits and costs is pursued. This paper shows not only substantial cost-saving potentials for patients by implementing telemedicine as an alternative to physical consultation but also highlights an increase in patient outcomes. The economic evaluation in form of a cost-benefit analysis from the patient perspective supports a telemedicine introduction in Germany.