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Measurements of sustainability performance in hotels (+ case study - intercontinental Lisbon and the green key certification
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Orientador(es)
Resumo(s)
This work project’s individual parts present an overview of sustainability certifications used by
hotels from different brands worldwide, their motivations, and sustainability indicators as well
as tools to measure these indicators. Moreover, best practices in hotel operations and their
implementation are discussed. Lastly, the influence that green practices have on guests’ behavior
when choosing a hotel is explored. The case study is based on this research and stresses the
importance of sustainability certifications in the hotel industry. It explores the topic of such
certifications for a five-star luxury hotel, the InterContinental Lisbon, identifies the most suitable
certification for this hotel, and gives recommendations for its achievement.
Descrição
Palavras-chave
Sustainability Intercontinental Lisbon Green key Portugal Certifications Ecolabels Best practices Hotel operations Ihg Bookings Hotels Accommodation providers