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Assessing user acceptance of a new version of paytm app with the technology acceptance model (tam): a study of the strategic implementation of ´paytm music´ into paytm´s digital ecosystem

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This study investigates users’ behavioral intention toward an integrative version of Paytm, a popular digital payment platform in India. The study employs an online questionnaire, analyzed through the Technology Acceptance Model. The findings indicate that Paytm users have a positive attitude towards new features, such as “Paytm Music”, into Paytm. Therefore, based on these results a strategic implementation plan has been developed to integrate the aforementioned app into Paytm's digital ecosystem.

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Paytm Assessing user acceptance Strategic implementation Digital business Digital ecosystem Mobile commerce E commerce Technology acceptance model (tam)

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