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Análise dos conteúdos gerados pelos utilizadores: o caso da Agenda SIC
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Diariamente chegam à redação contactos de telespectadores que a SIC assume como fontes de informação. Denunciam situações e sugerem matérias para cobertura jornalística.
O presente relatório visa identificar os portões que uma matéria, sugerida pelo telespectador ao departamento da Agenda SIC, cruza até à sua emissão no Primeiro Jornal. Para responder a este objetivo foi feita uma recolha e análise das sugestões dos telespectadores que chegaram à Agenda SIC durante a primeira quinzena do mês de novembro. O período referido de estudo coincidiu com a altura de passagem diária pelo
departamento. A investigação foi complementada com o visionamento e análise de todas as emissões do Primeiro Jornal ao longo do mesmo mês. Procedemos, igualmente, a entrevistas com jornalistas a fim de entender as diferentes fases do ciclo produtivo.
Com este trabalho concluímos que, embora o jornal contemple um espaço para emitir as referidas sugestões, esse espaço ainda é pouco expressivo. Na generalidade, a primeira triagem aos conteúdos gerados pelos utilizadores é feita pela Agenda.
Posteriormente, são os coordenadores e chefias de informação, para quem é passada a informação, que tomam a decisão final. Se for para avançar com a cobertura jornalística, atribuem a matéria a um jornalista que se manterá em contacto com o coordenador destacado, até à emissão no Primeiro Jornal.
Importa referir que, desde a triagem até à passagem da notícia no jornal, não existe uma lista de valores-notícia que os jornalistas sigam rigorosamente e muito menos uma conduta particular para o tratamento dos conteúdos gerados pelos utilizadores.
Contacts from viewers that SIC assumes as sources of information reach the newsroom on a daily basis. They denounce situations and suggest stories for journalistic coverage. This report aims to identify the gates that a topic, suggested by the viewer to the Agenda SIC department, crosses until it is broadcasted in the Primeiro Jornal. In order to respond to this objective, suggestions were collected and analyzed from viewers who reached the SIC Agenda during the first half of November. The referred period of study coincided with the time of daily passage through the department. The investigation was complemented with the viewing and analysis of all the issues of the Primeiro Jornal throughout the same month. We also conducted interviews with journalists in order to understand the different stages of the production cycle. With this work, we conclude that, although the news includes a space to issue these suggestions, this space is still not very expressive. In general, the first sorting of content generated by users is done by Agenda. Subsequently, the information is passed to the the coordinators and information managers, who are responsible for the final decision. In case it is to proceed with journalistic coverage, they assign the story to a journalist who will remain in contact with the assigned coordinator, until it is broadcasted in the Primeiro Jornal. It should be noted that, from sorting to the passage of the news in the newspaper, there is neither a list of news values that journalists strictly follow nor a particular conduct for the treatment of content generated by users.
Contacts from viewers that SIC assumes as sources of information reach the newsroom on a daily basis. They denounce situations and suggest stories for journalistic coverage. This report aims to identify the gates that a topic, suggested by the viewer to the Agenda SIC department, crosses until it is broadcasted in the Primeiro Jornal. In order to respond to this objective, suggestions were collected and analyzed from viewers who reached the SIC Agenda during the first half of November. The referred period of study coincided with the time of daily passage through the department. The investigation was complemented with the viewing and analysis of all the issues of the Primeiro Jornal throughout the same month. We also conducted interviews with journalists in order to understand the different stages of the production cycle. With this work, we conclude that, although the news includes a space to issue these suggestions, this space is still not very expressive. In general, the first sorting of content generated by users is done by Agenda. Subsequently, the information is passed to the the coordinators and information managers, who are responsible for the final decision. In case it is to proceed with journalistic coverage, they assign the story to a journalist who will remain in contact with the assigned coordinator, until it is broadcasted in the Primeiro Jornal. It should be noted that, from sorting to the passage of the news in the newspaper, there is neither a list of news values that journalists strictly follow nor a particular conduct for the treatment of content generated by users.
Descrição
Palavras-chave
Gatekeeping User Generated Content (UGC) Telespectador Primeiro Jornal Agenda SIC TV viewers