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The importance of training & development practices to retain talent in the hospitality industry
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Orientador(es)
Resumo(s)
The hospitality industry is increasingly being challenged in retaining talent. As a result,
organizations experience high turnover rates. Through Human Resources Management (HRM)
approaches, hospitality organizations may increase retention rates, by adopting soft HRM
practices. Hence, the current study aims to evaluate how soft HRM affects job satisfaction and
employee retention within the hospitality industry, by conducting a deeper analysis of the
application of HRM practices. Included is the implementation of training and development
programs. To support the current study, qualitative and quantitative research was conducted
on employees of the Hilton Diagonal Mar hotel in Barcelona, Spain. The results revealed that
job satisfaction is not entirely fostered by increasing salary, however more closely related to
the quality of the work environment, a strong sense of empowerment and leadership, continuous
training, work-life balance, reputation and recognition of the hotel's brand image, and
employees' individual characteristics. Based on the study's findings, the co-authors suggest a
conceptual model to address the challenge of retaining talented people.
Descrição
Palavras-chave
Hospitality industry Employee retention Talent management Training & development