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We aim to discover how fast our national health system can get back on its feet and regain the public’s confidence after a shock of the magnitude of COVID-19, by studying the evolution of health service appointment cancellations made by both health services and patients from 2020 to 2021. Is one year enough? Using cross sectional data on Portuguese mainland residents of at least 15 years of age, we conclude that from 2020 to 2021 both health services recovered (cancellations of appointments by the latter decreased 11.2 p.p.), and individuals regained confidence in them (cancellations by individuals decreased 4.7 p.p.).

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Economics Health Econometrics Pandemic Covid-19 Health economics Access to care Economics of health services Bivariate probit Cancellations

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