Enhancing visitor experience in museums and monuments through technology: professionals perception and cases in other countrie

Abstract

This thesis intends to analyze the use of technology in museums and monuments to strengthen the tourism experience, with emphasis on Portugal. Previous literature tackles this subject on a broad basis, an issue this thesis addresses. Hence, how can Turismo de Portugal enhance visitor experience in museums and monuments through technology? This paper advocates for Portugal’s museums and monuments to explore the value of technology in today’s world. By interviewing museum related professionals, this paper demonstrates there is demand for technological enhancements within cultural spaces from providers. The significance of this study is that it informs the theoretical understanding that professionals want to execute technology in cultural sites.