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Aplicação da filosofia Lean para melhoria de processos numa empresa de serviços
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Com a crescente competitividade entre as empresas, aumenta a procura por abordagens e me-
todologias de melhoria contínua dos seus processos internos. A filosofia Lean, através da apli-
cação das suas ferramentas, tem como principal objetivo a criação de valor com o mínimo de
recursos possível, auxiliando na identificação de problemas e na eliminação de desperdícios.
A empresa DHL Supply Chain, assim como outras empresas do ramo de serviços, tendem a
aplicar o Lean para a melhoria dos seus processos. Neste âmbito, foi realizado o estudo na DHL
Supply Chain, que teve como objetivo inicial a melhoria do processo da gestão de stocks do
fardamento corporativo. No decorrer do estudo também foi possível melhorar a arrumação e a
organização das instalações e, também, padronizar os processos de receção e da preparação
das encomendas. Durante a realização do estudo, foram utilizadas várias ferramentas analíticas
do Lean, da gestão da qualidade e de apoio à tomada de decisão.
A implementação das propostas permitiu à DHL SC a melhoria dos processos existentes. A uni-
formização dos códigos dos artigos permitiu uma redução de cerca de 33% dos mesmos e, desta
maneira, reduzir as localizações ocupadas em armazém. Conseguiu-se aumentar a fiabilidade
da informação em relação aos artigos em armazém, criando também um procedimento para se
conseguir manter este controlo a longo prazo. Com a modificação do layout das instalações e a
colocação do carrinho de picking conseguiu-se aumentar a produtividade do processo. Para além
destas melhorias, foram elaborados e implementados procedimentos que vieram aumentar a
padronização dos processos, reduzindo erros e desperdícios. Também, foram implementadas
auditorias 5S com o objetivo de melhorar e manter as instalações arrumadas e organizadas,
aumentando com isso a eficiência e eficácia do serviço.
With the growing competitiveness among companies, the demand for continuous improvement approaches and methodologies for their internal processes is increasing. The Lean philosophy, through the application of its tools, has as its main objective the creation of value with the mini- mum possible resources, helping to identify problems and eliminate waste. The company DHL Supply Chain, as well as other companies in the service sector, tend to apply Lean to improve their processes. In this context, the study was carried out at DHL Supply Chain, which had as its initial objective the improvement of the process of stock management of corpo- rate uniforms. During the study it was also possible to improve the storage and organisation of the facilities and to standardise the processes of receiving and preparing orders. During the study, various analytical tools from Lean, quality management and decision support were used. The implementation of the proposals has enabled DHL SC to improve existing processes. The standardisation of the article codes has enabled a reduction of around 33% in the number of articles and, in this way, a reduction in the locations occupied in the warehouse. It has been possible to increase the reliability of information in relation to stock items, also creating a proce- dure to be able to maintain this control in the long term. By modifying the layout of the installations and installing a picking trolley, we managed to increase the productivity of the process. In addition to these improvements, procedures were drawn up and implemented to increase process stand- ardisation, reducing errors and waste. 5S audits were also implemented with the aim of improving and keeping the facilities tidy and organised, thereby increasing the efficiency and effectiveness of the service.
With the growing competitiveness among companies, the demand for continuous improvement approaches and methodologies for their internal processes is increasing. The Lean philosophy, through the application of its tools, has as its main objective the creation of value with the mini- mum possible resources, helping to identify problems and eliminate waste. The company DHL Supply Chain, as well as other companies in the service sector, tend to apply Lean to improve their processes. In this context, the study was carried out at DHL Supply Chain, which had as its initial objective the improvement of the process of stock management of corpo- rate uniforms. During the study it was also possible to improve the storage and organisation of the facilities and to standardise the processes of receiving and preparing orders. During the study, various analytical tools from Lean, quality management and decision support were used. The implementation of the proposals has enabled DHL SC to improve existing processes. The standardisation of the article codes has enabled a reduction of around 33% in the number of articles and, in this way, a reduction in the locations occupied in the warehouse. It has been possible to increase the reliability of information in relation to stock items, also creating a proce- dure to be able to maintain this control in the long term. By modifying the layout of the installations and installing a picking trolley, we managed to increase the productivity of the process. In addition to these improvements, procedures were drawn up and implemented to increase process stand- ardisation, reducing errors and waste. 5S audits were also implemented with the aim of improving and keeping the facilities tidy and organised, thereby increasing the efficiency and effectiveness of the service.
Descrição
Palavras-chave
melhoria contínua Lean desperdícios melhoria de processos