Utilize este identificador para referenciar este registo: http://hdl.handle.net/10362/15069
Título: How to monitor and improve Unilever JM Supply Chain processes to become the best of Portugal’s sector in 2015?
Autor: Santos, Dário Silva
Orientador: Soeiro, Filipe Castro
Palavras-chave: Unilever JM
Supply chain management
Tableau de bord
Key performance indicators
Performance measurement systems
Customer service
Data de Defesa: Mai-2014
Resumo: Unilever Jerónimo Martins is a Portuguese joint-venture leading firm in what concerns the supply chain industry of fast-moving consumer goods in Portugal. The scope of analysis of this Work Project is focusing on Unilever-JM operations and services in the Portuguese market regarding quality, efficiency and effectiveness over B2B customers. It will be analysed the possibility of development and implementation of a performance measurement system, Tableau de Bord, which will be crucial for the identification of potential opportunities of improvement with impact in the supply chain processes. This will be completed through the establishment of KPI’s to monitor and manage periodically logistics, planning and customer service processes’ performance, which are the ones where the bottlenecks are impacting more in the supply chain. In this work project the nexus causality for the problems will also be discussed and some recommendations will be prepared to tackle the inefficiencies found through the monitoring of the previous core processes, in order to improve efficacy and quality service of the supply chain.
URI: http://hdl.handle.net/10362/15069
Designação: A Work Project presented as part of the requirements for the Award of a Master Degree in Management from the NOVA – School of Business and Economics
Aparece nas colecções:NSBE: Nova SBE - MA Dissertations

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