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An investigation of conversational artificial intelligence platforms (caip) in the banking/finance industry - practical and innovative future recommendations in the form of artificial intelligence
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The following thesis will focus on the general topic of Artificial Intelligence (AI). The main purpose of this work is to investigate how generally AI is being implemented and developed in modern times. Additionally, it examines CAIP (conversational artificial intelligence technologies) within the banking industry. Through a literature review, the implementation and innovation of such technologies and the impact they have within the financial sector are investigated. The examination is extended by expert interviews from leading companies. These interviews discuss industry practices and innovative ideas that contributes a different perspective on the conversational artificial intelligence features in the banking industry.
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Technology Future of work Innovation Digital business Fintech Digital transformation Technology strategy Product development Customer service Chatbot Conversational ai Articial intelligence Voicebot Customer automation Deep artificial intelligence