Digital technologies catalyzing business model innovation in supply chain management - the case of parcel lockers as a solution for improving sustainable city mobility

Abstract

The rise of information technologies pushes companies into digital restructuring. Organizations integrating emerging technologies into their supply chains can boost efficiency by streamlining processes and making more informed decisions using predictive analytics. This research dis-cusses major enablers for digital transformation and presents the application of those along different parts of a digital supply chain, while focusing on technical characteristics, implementations, and impact on organizational capabilities and strategies. The parcel lockers are a technology that sustains and improves last-mile delivery. By combining it with night-time delivery improves the City's Sustainable Mobility and, therefore, reduces the local emissions and city congestion.