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Designing a long-covid support app from the user´s point of view: understanding what patients need after recovering from Covid-19
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The worldwide pandemic caused by Covid-19 accelerated the digitisation of several services, usually performed uniquely offline before the isolation period enforced by the virus. Among these services are online medical consultations. This work looked into the possibility of using mobile devices to monitor a patient's health and provide medical help after contamination by the covid virus - a period referred to as long-covid. This project aimed to design a self-reporting mobile application (Careswitch) that could help long-covid patients cope with this new condition by monitoring and sharing their physical and mental symptoms and, at the same time, benefit from the contact with a doctor. A User-Centred Design approach that included interviews, a comparative analysis of similar applications, and usability testing was the basis of a design process where the needs and goals of the users were always front and center. After analysing the data collected during User Research, it was possible to translate the gathered insights into features of a high-fidelity interactive prototype of an application that has the potential to offer personalized care to long-covid patients.
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Covid-19 Aplicação Interação homem-máquina Human-computer Interaction User Centred Design User Experience Design User Interface Design Long-Covid Health mobile application Self-reporting Positive Computing