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The impact of Covid-19 in hospitality operations´ costs
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Orientador(es)
Resumo(s)
The aim of this study is to understand the impacts of COVID-19 in the hospitality operations’ costs, specifically in the housekeeping (HK) and food and beverage (F&B) areas, with data from 8 hotels. The study analysed the general costs’ trends, compared the behaviour of hotels with different capacities and evaluated some customer’s behaviours. This research found evidence that, with the changes in the operations’ processes, the costs of HK and F&B per occupied room increased but hotels with different capacities had different cost behaviours. Lastly, some of the changes occurred benefited the hotels and could be applied in the future.
Descrição
Palavras-chave
Hospitality costs Housekeeping Food and beverage Covid-19 Process analysis