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The impact of human resources´ practices, employees´ digital skills and leadership on digital maturity

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Digital Transformation is the new buzzword. To assess the sucess of a company’s Digital Transformation and its readiness to continue transforming, Digital Maturity Models have been developed. However, human-related variables are not often considered in those models. Focusing on the banking industry, these study examines the impact of Human Resources’ Practices, Employees’ Digital Skills and Leadership on Digital Maturity. Through the collection of primary data through surveys and its analysis through regression models, results suggest that these variables have a positive impact in Digital Maturity, through direct and/or indirect effects.

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Digital maturity Hr practices Digital skills Leadership

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Licença CC