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Disruptive technologies to help banks build a sustainable competitive advantage - customer and employee perception
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Institutions are recovering from the financial crisis and show high resilience and liquidity levels to develop their own perspective of tendencies to explore. The current and most strong tendency is technology, a key driver of change a cross all banking dimensions. Banks investments in disruptive technologies impact both the customer experience and the financial labour market. In customer experience, traditional institutions are required to shift to a seamless, convenient and tailor-made user experience. Ultimately, the development of Artificial Intelligence empowers job creation and increased productivity whil ere placing positions where the core value activity does not require cognitive and interactive skills.
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Artificial intelligence (AI) Automation Advanced analytics Banking