How critical is engagement for the turnaround at Bank Montepio

Abstract

Bank Montepio has passed through unstable times, especially concerningits management. Employee engagement is a rising concept among organizations, proven to have a significantimpact on organizational performance. An Employee Engagement Survey was conductedin Bank Montepio, revealing low levels of satisfaction and motivation among employees. Through an Human Resources Managementsystem that aims to impact every dimension of employee engagement –satisfaction at work, internal communication, motivation, teamwork, training and development, performance evaluation and opportunities, leadership and external environment –, Bank Montepio will try to make the turnaround, building a new strong culture in order to promote sustainable growth.