Exploring the impact of digital tools on collaboration: a qualitative study on large enterprises

Vestewig, Annika Kristina

http://hdl.handle.net/10362/104565

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Autores

Vestewig, Annika Kristina

Orientador(es)

Oliveira, Sónia Cristina Duarte

Resumo(s)

For successfulcollaborationsin a VUCA*world, leading global corporationsare implementingcollaborativecommunicationplatforms(CCPs). The domain of collaborative software was examinedregardingits interpersonal and intrapersonal impact. However, CCPs are a new, not fully explored type of collaborative tools,affecting collaboration. Thisstudy aims at closingthe research gap by assessing employee perceptions through comparing personal and virtual collaboration. A qualitative study reveals higher awarenessfor the communicationprocess design, enhancedorganizational transparencyand experienced flexibility in increasingly virtual collaborations. Employees fear losing personal touch andconsider a uniform approach including trainings as vital for successful tool use.

Palavras-chave

Organizational collaboration Digital tools Collaborative communication platforms Employee experience

URI

http://hdl.handle.net/10362/104565

Coleções

NSBE - MA Dissertations

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