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Mobile technostress and addiction: moderated mediation effect through perceived usefulness on exhaustion
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This study aims to examinethe effects of technostress on individuals’ well-being and the role of the mediator addictionto mobile Information and Communication Technologies(ICTs)and of the moderator perceived usefulnessof mobile ICTs. In particular we analysed whether addiction mediated the relationship between technostressors, like techno-overload and techno-invasion, and exhaustionby applying aquestionnairein three distinct momentsto a sample ofa total of 107 participants. In addition to that, we tested whether an individuals’ perceived usefulness moderates the interrelation between the technostressors and addiction. Ultimately, we also aimed to analyse the entire moderated mediation as a whole. Meaning, whether the indirect effects of technostress on exhaustion through addiction are conditional upon the level of an individuals’ perceived usefulnessof mobile ICTs.Results have shown that the relationship between the technostressors and exhaustion is mediated through addictionto mobile ICTs, to such extent that the direct effects between technostressors and exhaustion become redundant.Furthermore, this study has demonstratedthat perceived usefulness is moderating the relationship between techno-overload and techno-invasion and addictionto mobile ICTs, such that high levels of perceived usefulness are causing high levels of addiction and ultimately resulting in high levels of techno-overload and techno-invasion, which traps the one’s affected into a vicious cycle.
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Technostres Perceived usefulness Information and communication technologie Addiction to mobile ICTs Well-being Exhaustion