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Mixed reality in e-commerce: opportunities and risks for the consumer-s perception of luxury beauty brands

datacite.subject.fosCiências Sociais::Economia e Gestãopt_PT
dc.contributor.advisorCardoso, Elizabete
dc.contributor.authorMehrhoff, Linda
dc.date.accessioned2022-06-15T15:46:28Z
dc.date.available2022-06-15T15:46:28Z
dc.date.issued2022-01-21
dc.date.submitted2021-12-17
dc.description.abstractLuxury beauty brands constantly thrive for improving consumer experiences and thereby push innovative marketing activities, which increasingly often include advanced technologies, such as augmented and virtual reality. However, the luxury business model requires an exceptional playbook, raising conflicting perspectives on the fit of luxury with the e-commerce world and its extensions. This research investigates whether such tools actually add value to the consumer experience or even diminish the luxury perception of a product or brand. Think-aloud protocols, as well as an online survey, shed light on consumers’ perception of two illustrative examples, namely Lancôme’s virtual store and try-on.pt_PT
dc.identifier.tid202972240pt_PT
dc.identifier.urihttp://hdl.handle.net/10362/140029
dc.language.isoengpt_PT
dc.subjectE-commercept_PT
dc.subjectLuxury marketingpt_PT
dc.subjectMixed realitypt_PT
dc.subjectLuxury beauty industrypt_PT
dc.titleMixed reality in e-commerce: opportunities and risks for the consumer-s perception of luxury beauty brandspt_PT
dc.typemaster thesis
dspace.entity.typePublication
rcaap.rightsopenAccesspt_PT
rcaap.typemasterThesispt_PT
thesis.degree.nameA Work Project, presented as part of the requirements for the Award of a Masters Double Degree in Management and International Business from the NOVA – School of Business and Economics and Maastricht University Faculty of Economics and Business Administrationpt_PT

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