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A model for enterprise knowledge management after COVID-19 crisis

2021-11-26Dissertação de mestrado Acesso aberto
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dc.contributor.advisorSantos, Vítor Manuel Pereira Duarte dos
dc.contributor.advisorVictorino, Guilherme Hidalgo Barata Martins
dc.contributor.authorCarreira, Maria Isabel Pereira Guerra
dc.date.accessioned2021-12-14T17:49:55Z
dc.date.available2021-12-14T17:49:55Z
dc.date.issued2021-11-26
dc.descriptionDissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligencept_PT
dc.description.abstractThe Covid-19 crisis has provoked many abrupt changes worldwide, affecting everyday life facets from government decisions to people´s social conducts. In addition, this crisis has forced many enterprises to change their normal approach to organizational workstyle. These changes have brought to the surface permanent issues different organizations must deal with. Crisis Management provides organizations with important tools and methods to deal with the different stages of crisis. However, the management of knowledge as key resource for problem mitigation is yet to be included in Crisis Management initiatives. Consequently, the objective of this work is to provide a solution that brings the areas of Knowledge Management and Crisis Management closer together, in support of enterprise management during the aftermath of the Covid-19 crisis. An initial literature review during this research allows to study the concepts of Crisis Management, Knowledge Management, and the context specific to the Covid-19 crisis. Furthermore, this study develops on Knowledge Management strategy solutions and existing Crisis Management frameworks. Subsequently, the Covid-19 current context and future impact on enterprise management is reviewed. From the study of the areas of investigation, the assumptions leading to the final solution are presented. The artifact of Knowledge Management for post Covid-19 Crisis Management is introduced, in the form of a step-by-step model. Lastly, a case scenario with the model application is presented, as well as further evaluation of the model via interviews with professional experts. Conclusions are withdrawn regarding the model´s utility and applicability for enterprise management.pt_PT
dc.identifier.tid202813355pt_PT
dc.identifier.urihttp://hdl.handle.net/10362/129183
dc.language.isoengpt_PT
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/pt_PT
dc.subjectCrisis Managementpt_PT
dc.subjectKnowledge Managementpt_PT
dc.subjectKnowledge Strategypt_PT
dc.subjectKnowledge Management implementationpt_PT
dc.subjectStrategic managementpt_PT
dc.subjectEnterprisespt_PT
dc.subjectCovid-19pt_PT
dc.titleA model for enterprise knowledge management after COVID-19 crisispt_PT
dc.typemaster thesis
dspace.entity.typePublication
rcaap.rightsopenAccesspt_PT
rcaap.typemasterThesispt_PT
thesis.degree.nameMestrado em Gestão de Informação, especialização em Gestão do Conhecimento e Inteligência de Negócio (Business Intelligence)pt_PT

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NIMS - Dissertações de Mestrado em Gestão da Informação (Information Management)