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A model for enterprise knowledge management after COVID-19 crisis
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| 1.59 MB | Adobe PDF |
Resumo(s)
The Covid-19 crisis has provoked many abrupt changes worldwide, affecting everyday life facets from government decisions to people´s social conducts. In addition, this crisis has forced many enterprises to change their normal approach to organizational workstyle. These changes have brought to the surface permanent issues different organizations must deal with. Crisis Management provides organizations with important tools and methods to deal with the different stages of crisis. However, the management of knowledge as key resource for problem mitigation is yet to be included in Crisis Management initiatives.
Consequently, the objective of this work is to provide a solution that brings the areas of Knowledge Management and Crisis Management closer together, in support of enterprise management during the aftermath of the Covid-19 crisis.
An initial literature review during this research allows to study the concepts of Crisis Management, Knowledge Management, and the context specific to the Covid-19 crisis. Furthermore, this study develops on Knowledge Management strategy solutions and existing Crisis Management frameworks. Subsequently, the Covid-19 current context and future impact on enterprise management is reviewed.
From the study of the areas of investigation, the assumptions leading to the final solution are presented. The artifact of Knowledge Management for post Covid-19 Crisis Management is introduced, in the form of a step-by-step model.
Lastly, a case scenario with the model application is presented, as well as further evaluation of the model via interviews with professional experts. Conclusions are withdrawn regarding the model´s utility and applicability for enterprise management.
Descrição
Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
Palavras-chave
Crisis Management Knowledge Management Knowledge Strategy Knowledge Management implementation Strategic management Enterprises Covid-19