Publicação
Adopting an End-To-End BPM Framework to Stock Management: Case Study in a Padel Sports Club
| datacite.subject.fos | Ciências Naturais::Ciências da Computação e da Informação | pt_PT |
| dc.contributor.advisor | Neves, Joana Paisana Pires Costa das | |
| dc.contributor.author | Neves, Rodrigo Tavares Seiça | |
| dc.date.accessioned | 2025-11-11T11:16:55Z | |
| dc.date.available | 2025-11-11T11:16:55Z | |
| dc.date.issued | 2025-10-28 | |
| dc.description | Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Business Intelligence | pt_PT |
| dc.description.abstract | This thesis explores the application of a Business Process Management (BPM) framework to optimize stock management in a padel sports club, responding to the operational challenges faced in a rapidly growing and increasingly competitive sports environment. By following the BPM lifecycle-specifically the phases of process identification, discovery, analysis, and redesign, the study aims to improve the efficiency, flexibility, and resilience of the club’s inventory operations. A detailed empirical study was conducted, including on-site observations, interviews, workshops, and simulation modeling using BPMN 2.0 tools. The initial “as-is” process was analyzed using qualitative techniques such as value-added and waste analysis, alongside quantitative process simulation to identify inefficiencies and performance bottlenecks. Findings revealed significant non-value-adding tasks, resource overutilization, and process vulnerabilities during staff shortages. A redesigned “to-be” process model was developed using heuristic redesign techniques, incorporating automation, task consolidation, and real-time stock reservation capabilities. Simulation of the redesigned process showed measurable improvements in cycle time, resource utilization, and process throughput. The project demonstrates the practical benefits of BPM for service-oriented organizations like sports clubs, particularly in improving operational effectiveness and customer service. It also highlights the importance of aligning process redesign efforts with digital tools to achieve scalable, data-driven improvements. The results offer a replicable methodology for similar organizations seeking to enhance inventory processes through structured BPM approaches. This work contributes both to the academic understanding of BPM in small-to-medium service contexts and to practical strategies for digital-driven process innovation. | pt_PT |
| dc.identifier.tid | 204071844 | |
| dc.identifier.uri | http://hdl.handle.net/10362/190470 | |
| dc.language.iso | eng | pt_PT |
| dc.rights.uri | http://creativecommons.org/licenses/by/4.0/ | pt_PT |
| dc.subject | Business Process Management (BPM) | pt_PT |
| dc.subject | Stock Management | pt_PT |
| dc.subject | Process Redesign | pt_PT |
| dc.subject | Digital Transformation | pt_PT |
| dc.subject | Inventory Optimization | pt_PT |
| dc.subject | SDG 4 - Quality education | pt_PT |
| dc.subject | SDG 8 - Decent work and economic growth | pt_PT |
| dc.subject | SDG 12 - Responsible production and consumption | pt_PT |
| dc.title | Adopting an End-To-End BPM Framework to Stock Management: Case Study in a Padel Sports Club | pt_PT |
| dc.type | master thesis | |
| dspace.entity.type | Publication | |
| rcaap.rights | openAccess | pt_PT |
| rcaap.type | masterThesis | pt_PT |
| thesis.degree.name | Mestrado em Gestão de Informação, especialização em Business Intelligence | pt_PT |