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Adopting an End-To-End BPM Framework to Stock Management: Case Study in a Padel Sports Club
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Resumo(s)
This thesis explores the application of a Business Process Management (BPM) framework to
optimize stock management in a padel sports club, responding to the operational challenges
faced in a rapidly growing and increasingly competitive sports environment. By following the
BPM lifecycle-specifically the phases of process identification, discovery, analysis, and
redesign, the study aims to improve the efficiency, flexibility, and resilience of the club’s
inventory operations. A detailed empirical study was conducted, including on-site
observations, interviews, workshops, and simulation modeling using BPMN 2.0 tools. The
initial “as-is” process was analyzed using qualitative techniques such as value-added and
waste analysis, alongside quantitative process simulation to identify inefficiencies and
performance bottlenecks. Findings revealed significant non-value-adding tasks, resource
overutilization, and process vulnerabilities during staff shortages. A redesigned “to-be”
process model was developed using heuristic redesign techniques, incorporating
automation, task consolidation, and real-time stock reservation capabilities. Simulation of
the redesigned process showed measurable improvements in cycle time, resource utilization,
and process throughput. The project demonstrates the practical benefits of BPM for
service-oriented organizations like sports clubs, particularly in improving operational
effectiveness and customer service. It also highlights the importance of aligning process
redesign efforts with digital tools to achieve scalable, data-driven improvements. The results
offer a replicable methodology for similar organizations seeking to enhance inventory
processes through structured BPM approaches. This work contributes both to the academic
understanding of BPM in small-to-medium service contexts and to practical strategies for
digital-driven process innovation.
Descrição
Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Business Intelligence
Palavras-chave
Business Process Management (BPM) Stock Management Process Redesign Digital Transformation Inventory Optimization SDG 4 - Quality education SDG 8 - Decent work and economic growth SDG 12 - Responsible production and consumption