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Scenarios and key performance indicators: an application to the future of healthcare provision in Portugal

2020-01-22Dissertação de mestrado Acesso restrito
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datacite.subject.fosCiências Sociais::Economia e Gestãopt_PT
dc.contributor.advisorAlvarenga, António
dc.contributor.authorJesus, Margarida Breia de
dc.date.accessioned2020-09-21T15:26:57Z
dc.date.available2021-01-22T01:30:37Z
dc.date.issued2020-01-22
dc.date.submitted2020-01-03
dc.description.abstractThe present Work Project has the ambition to assessthe relationship between Scenario Planning and Key Performance Indicators(KPIs). In order to test theresearch hypothesis that “Different scenarios require different Key Performance Indicatorsto monitor organization’s performance”,a questionnaire and aworkshop to Hospital Administrators from Centro Hospitalar e Universitário deCoimbrawere performed.The results revealednot merelythat, in fact, different scenarios require different KPIs, but also that scenarios may be a relevant tool tosurpass some prominent challenges related to KPIssuch as the poor alignment of the indicators with the organization’s objectives and the absence of forward-looking metricsin organizations.pt_PT
dc.identifier.tid202492648pt_PT
dc.identifier.urihttp://hdl.handle.net/10362/104424
dc.language.isoengpt_PT
dc.relationNova School of Business and Economics
dc.subjectScenario planningpt_PT
dc.subjectKey performance indicatorspt_PT
dc.subjectHealthcarept_PT
dc.subjectHealthcare performancept_PT
dc.titleScenarios and key performance indicators: an application to the future of healthcare provision in Portugalpt_PT
dc.title.alternativean application to the future of healthcare provision in Portugalpt_PT
dc.typemaster thesis
dspace.entity.typePublication
oaire.awardNumberUID/ECO/00124/2013
oaire.awardTitleNova School of Business and Economics
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UID%2FECO%2F00124%2F2013/PT
oaire.fundingStream6817 - DCRRNI ID
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
rcaap.rightsopenAccesspt_PT
rcaap.typemasterThesispt_PT
relation.isProjectOfPublication644a3f4f-817b-4d0d-aba6-f98cdca28bc7
relation.isProjectOfPublication.latestForDiscovery644a3f4f-817b-4d0d-aba6-f98cdca28bc7
thesis.degree.nameA Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economicspt_PT

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NSBE - MA Dissertations