Publicação
A consulting lab on Galp-s B2c omnichannel strategy: Galp-s roadmap to omnichannel excellence through the implementation of omnichannel initiatives
| datacite.subject.fos | Ciências Sociais::Economia e Gestão | pt_PT |
| dc.contributor.advisor | Casquinho, Constança | |
| dc.contributor.author | Mouro, Marta Maria Soveral Marques | |
| dc.date.accessioned | 2023-01-24T17:10:30Z | |
| dc.date.available | 2024-05-20T00:31:30Z | |
| dc.date.issued | 2022-06-07 | |
| dc.date.submitted | 2022-05-20 | |
| dc.description.abstract | The current project concerns the conception of an Omnichannel strategy –A roadmap for the full integration and broader channel experience of Galp’s B2C offer. The goal of this Work Project is to assist Galp in shaping its services towards a more integrated, efficient, and convenient Omnichannel approach. An analysis of the market, the identification of the main competitors as well as the best practices in the Omnichannel domain, and concept testing and validation, are the major steps taken in the approach. The outcome is divided into a new channel strategy and a set of recommendations that formulate the strategy. | pt_PT |
| dc.identifier.tid | 203136039 | pt_PT |
| dc.identifier.uri | http://hdl.handle.net/10362/148072 | |
| dc.language.iso | eng | pt_PT |
| dc.relation | Nova School of Business and Economics | |
| dc.subject | Strategy | pt_PT |
| dc.subject | Consulting | pt_PT |
| dc.subject | Digital transformation | pt_PT |
| dc.subject | Omnichannel | pt_PT |
| dc.subject | Portugal | pt_PT |
| dc.subject | Energy sector | pt_PT |
| dc.subject | B2c | pt_PT |
| dc.subject | Phygital | pt_PT |
| dc.subject | Channel strategy | pt_PT |
| dc.title | A consulting lab on Galp-s B2c omnichannel strategy: Galp-s roadmap to omnichannel excellence through the implementation of omnichannel initiatives | pt_PT |
| dc.type | master thesis | |
| dspace.entity.type | Publication | |
| oaire.awardNumber | UID/ECO/00124/2013 | |
| oaire.awardTitle | Nova School of Business and Economics | |
| oaire.awardURI | info:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UID%2FECO%2F00124%2F2013/PT | |
| oaire.fundingStream | 6817 - DCRRNI ID | |
| project.funder.identifier | http://doi.org/10.13039/501100001871 | |
| project.funder.name | Fundação para a Ciência e a Tecnologia | |
| rcaap.rights | openAccess | pt_PT |
| rcaap.type | masterThesis | pt_PT |
| relation.isProjectOfPublication | 644a3f4f-817b-4d0d-aba6-f98cdca28bc7 | |
| relation.isProjectOfPublication.latestForDiscovery | 644a3f4f-817b-4d0d-aba6-f98cdca28bc7 | |
| thesis.degree.name | A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics | pt_PT |