Publicação
Measuring the impact of training investments: implementing return on investment analysis at Bank X
| datacite.subject.fos | Ciências Sociais::Economia e Gestão | pt_PT |
| dc.contributor.advisor | Rodrigues, Filipa Rocha | |
| dc.contributor.advisor | Carvalho, Eugénia | |
| dc.contributor.author | Silva, Catarina de Andrade | |
| dc.date.accessioned | 2025-09-02T10:42:18Z | |
| dc.date.available | 2025-09-02T10:42:18Z | |
| dc.date.issued | 2025-01-31 | |
| dc.date.submitted | 2025-01-31 | |
| dc.description.abstract | This thesis investigates the Return on Investment (ROI) of a technical training program at Bank X, employing Phillips’ ROI methodology. The study evaluates the program’s effectiveness in enhancing employee skills, fostering behavioral changes, and improving organizational performance. Data was collected across multiple evaluation levels, including satisfaction, knowledge transfer, and business impact, to ensure a comprehensive analysis. The findings highlight measurable benefits in knowledge transfer and operational outcomes, emphasizing the importance of ROI analysis as a strategic tool for optimizing Learning & Development investments and supporting organizational growth. | pt_PT |
| dc.identifier.tid | 203990897 | pt_PT |
| dc.identifier.uri | http://hdl.handle.net/10362/187386 | |
| dc.language.iso | eng | pt_PT |
| dc.relation | UID/ECO/00124/2013 | pt_PT |
| dc.subject | Return on investment | pt_PT |
| dc.subject | Training | pt_PT |
| dc.subject | Talent development | pt_PT |
| dc.subject | Bank | pt_PT |
| dc.title | Measuring the impact of training investments: implementing return on investment analysis at Bank X | pt_PT |
| dc.type | master thesis | |
| dspace.entity.type | Publication | |
| rcaap.rights | openAccess | pt_PT |
| rcaap.type | masterThesis | pt_PT |
| thesis.degree.name | A Work Project, presented as part of the requirements for the Award of a Master’s degree in Management from the Nova School of Business and Economics | pt_PT |